Cancellation and Refund Policy

Last Updated: May 23, 2026

Because Spreadle provides custom digital services and software development, our refund policy is structured to account for the labor and time invested in your project.

1. Project Cancellation

• Before Work Begins: If you cancel a project before any development or design work has commenced, you are entitled to a full 100% refund of your advance payment.
• After Work Commences: If you choose to cancel a project after design or development work has started, the advance payment is non-refundable. This covers the labor hours already invested by our team.

2. Retainer and Maintenance Services

Monthly retainer services (hosting, maintenance) can be canceled at any time with a 15-day written notice prior to the next billing cycle. We do not offer prorated refunds for mid-month cancellations.

3. Refund Processing

If an eligible refund is approved, it will be processed and credited back to your original method of payment within 5 to 7 business days.

4. Dispute Resolution

If you are unsatisfied with the delivered work, please contact us immediately. We are committed to resolving technical issues and delivering the features outlined in your original project scope.